Frequently Asked Questions

Standard shipping takes 7-15 business days for US orders. Express shipping (3-7 business days) is available at checkout for an additional fee.

Yes! We offer free standard shipping on all US orders over $39. International shipping rates vary by destination.

Once your order ships, you will receive a tracking number via email. You can also track your order on our Order Tracking page.

We offer 14-Day Free Returns. If you are not satisfied with your glasses, contact us within 14 days for a full refund or exchange �� no questions asked.

Yes! All frames come with a 365-Day Quality Guarantee. If there are clear defects in material or workmanship, we will replace your glasses within 12 months of purchase.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.

Absolutely. We use industry-standard SSL encryption and never store your credit card information on our servers.

On any product page, select your lens type and enter your prescription details (SPH, CYL, Axis, PD). If you don't know your PD, we offer a free PD Measurement Guide.

We offer Single Vision, Progressive, and Bifocal lenses. Add-ons include Anti-Scratch coating, Anti-Blue Light, Anti-Reflection, UV400 Protection, and Photochromic (transition) lenses.

Yes! Simply enter your current prescription during checkout. Prescriptions are typically valid for 1-2 years from your last eye exam.

Orders can be modified or cancelled within 2 hours of placement. After that, please contact us and we will do our best to accommodate your request.

You can reach us at james.peter@glexal.com or call us at +1-(814)3133099. We respond within 24 hours.