Glexal Return & Refund Policy

Glexal offers a 365-days warranty (after receiving the products) covering clear defects in material and workmanship and a one-time replacement will only be issued if there are clear defects in material and workmanship and accept return within 30 days. If there are any issues, such as dislike, size issue, uncomfortable prescription, please contact Glexal Customer Service Team within 30 days after receiving the products, otherwise, issues will not be accepted.Refunds will return to the same account which you used for payment.

Note: Our warranty doesn’t cover damage and/or return requests caused by accidents, negligence, or improper care.

If you want to return the products within 30 days, you need to contact us through, after we approve the return, we will send you the return process and return address through email.

If you made a mistake during the order, you could contact Glexal Customer Service Team by email: to get a special discount for the future purchase or a partial refund to the original payment account(Paypal). 

If there is any manufacturing error, please contact us and we will remake new glasses for you at no additional charge or issue a full refund after the issue is confirmed.

Order Modification/Cancellation

If you want to modify/cancel your order, please contact Glexal Customer Service Team by email or message within 24 hours after placing the order. An extra charge will be generated if there is a price difference. For any requests for modification/cancellation over 24 hours, please refer to the chart below to check the additional charges.

For more information about the refund and return policy you may view the Terms and Conditions.

Before Shipment (but over 24h) After Shipment
Frame Only & Accessories Free 30% of order amount
Prescription Glasses 10% of order amount 30% of order amount