Return Policy
At Glexal optical, we guarantee the quality of our eyewear. If you are not happy with your glasses, simply contact us for a refund or a replacement.

EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked.

Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. A one-time replacement pair will be only issued if there are clear defects in material and workmanship.

Product warranty does not cover damage caused by accidents, negligence, or improper care.

Replacement Procedure
1.Obtain a Return Notice Email by contacting our Customer Service
2. Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number.
3. Once we receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement.

Can I track my order?
You sure can! You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page.

How long do I have to wait for my glasses after I have ordered them?
Your order will be delivered within 14 - 25 business days. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected.
What shipping methods do you offer?
US customers: we ship through USPS. Please note, the USPS will takes 15 to 25 days to arrive.

Canadian customers: we ship through the Canada Post.

UK customers: we ship through Royal mail.

Australian customers: we ship through the Australia Post.

For all other countries: we ship through E-packet.